Let us look after your Google profile and online reputation

Running a small business keeps you busy. Reputation Protect brings together Google Business Profile Local Search Growth and ongoing review support, all managed through one monthly programme from £99 / month

No ranking or review-removal promises. Subscribe online, or talk to us first if you’re unsure.

Choose the monthly support that fits

All programmes include ongoing review monitoring and help identifying potential policy violations. Reputation Protect is the programme that adds Google Business Profile Local Search Growth.

Subscribe online and we’ll be in touch within 1 working day to get started. Billed monthly, no minimum term, cancel any time. See our terms.

Reputation Essential

£99 / month

A simple, reliable starting point for small businesses.

  • Google review monitoring
  • Professional responses to all new reviews
  • Google Business Profile monitoring
  • Negative-review alerts and identification of potential policy violations
  • Monthly reputation report
Start 14-day free trial

Free for 14 days, then £99/month. Cancel any time. Questions? Ask us

Reputation Growth

£299 / month

Ongoing reputation support with one review removal request each month.

  • Everything in Reputation Essential
  • Up to one Google review removal request per month for a low-star review that violates Google's policies
Subscribe to Growth

£299 billed monthly. Cancel any time. Questions? Ask us

Most Popular

Reputation Protect

£399 / month

Our most popular programme, with local search work for your Google profile.

  • Everything in Reputation Essential and Reputation Growth
  • Local Search Growth SEO for your Google Business Profile
  • Submissions to 300 local directories
Subscribe to Protect

£399 billed monthly. Cancel any time. Questions? Ask us

Reputation Defence

£499 / month

A standalone programme for ongoing reputation monitoring and appeal support.

Includes:

  • Monitoring across Google, Trustpilot, Yelp, TripAdvisor, Booking.com and Facebook
  • Ongoing monitoring of your online reputation
  • Automatic submission of appeals for eligible content
Talk to us about Defence

£499 billed monthly. Cancel any time. Questions? Ask us

What Reputation Protect includes

You run the business. We’ll take responsibility for monitoring your profile and reviews, responding professionally, and handling eligible review reports on your behalf.

Review monitoring and replies

We monitor new Google reviews and provide professional responses, so feedback is handled consistently.

Google Business Profile monitoring

We keep an eye on your profile and alert you to negative reviews and potential policy violations.

One eligible review removal request each month

We can submit a request for one low-star review that appears to breach Google's policies. Google makes the final decision, so removal is not guaranteed.

Local Search Growth

SEO work for your Google Business Profile, plus submissions to 300 local directories to help local customers find your business.

Monthly reputation report

A monthly report keeps you informed about your reputation and the work being handled.

Google decides whether a review breaks its policies and whether it should be removed. We can prepare and submit a report when a review appears to qualify, but we cannot guarantee the outcome. Additional requests and work outside the monthly programme are charged separately; we confirm the fee first.

Local Search Growth is included in Reputation Protect. It combines SEO work for your Google Business Profile with submissions to 300 local directories, with the aim of helping more local people find your business online.

Google controls how businesses appear in Search and Maps, so we do not promise a particular ranking, traffic level, or number of enquiries.

Why replying to Google reviews matters

Replying to reviews is no longer optional. It is a core part of managing your reputation, competing locally, and converting searchers into customers.

  • Consumers expect a response. 93% expect businesses to reply to reviews. Responding shows that you value customers’ opinions and appreciate their business, helping your business appear more trustworthy and customer-focused.

  • Responses can influence choice. 88% of consumers are influenced by whether a business responds to positive or negative reviews, and are nearly twice as likely to choose a business that replies. Businesses that respond are perceived as 2.9 times more trustworthy.

  • Replies support local search. Google has confirmed that responding to reviews is a factor in local search rankings. Thoughtful replies help show that your business is engaged and relevant.

  • Your replies reach a large audience. 97% of consumers read online reviews, and around 81% use Google reviews to evaluate local businesses. Your public responses are valuable space to show your brand’s voice and care.

Common questions

What is included in each monthly programme?

Reputation Essential (£99/month) includes Google review monitoring, professional responses to new reviews, profile monitoring, negative-review alerts, policy-violation identification, and a monthly report. Reputation Growth (£299/month) adds up to one eligible Google review removal request each month. Reputation Protect (£399/month) adds Local Search Growth SEO for your Google Business Profile and submissions to 300 local directories.

What does the £399 monthly programme include?

Reputation Protect includes Google review monitoring and professional responses, Google Business Profile monitoring, negative-review alerts, identification of potential policy violations, a monthly reputation report, Local Search Growth SEO for your profile, submissions to 300 local directories, and up to one eligible Google review removal request each month.

How do I sign up?

Choose a programme above and subscribe online with a card. Payment is handled securely by Stripe. We will contact you within 1 working day to arrange access to your Google Business Profile and get started.

Is there a free trial?

Reputation Essential includes a 14-day free trial. You add a card when you sign up, and the first £99 payment is taken when the trial ends unless you cancel before then. Reputation Growth and Reputation Protect are billed from the day you subscribe.

Can I cancel at any time?

Yes. There is no minimum term. You can cancel online through the Manage subscription link in the footer of this site or in your Stripe emails, or by emailing us, and your programme continues until the end of the month you have paid for. To switch to a different programme, get in touch and we will arrange it.

Is review removal guaranteed?

No. We can report a low-star review when it appears to violate Google's policies, but Google reviews each report and makes the final decision. A request does not guarantee removal.

What if I need another review challenged?

One eligible Google review removal request is included each month in Reputation Growth and Reputation Protect. Additional requests, and review-removal work for businesses outside a monthly programme, are charged separately. We confirm the fee before proceeding.

Will this guarantee a higher position on Google Maps?

No. Reputation Protect includes Local Search Growth work, but Google controls how businesses appear in Search and Maps. We do not promise a particular ranking, traffic level, or number of enquiries.

What is Reputation Defence?

Reputation Defence is a separate programme at £499 per month. It includes ongoing online reputation monitoring across Google, Trustpilot, Yelp, TripAdvisor, Booking.com and Facebook, with automatic appeals for eligible content we identify. Platforms make their own decisions on appeals and removals.

Can I ask a few questions before deciding?

Of course. You can subscribe online straight away, or get in touch first for a friendly, no-pressure conversation. We can talk through the programmes, what is included, and any additional fees.

Cross Google business replies and management off your to-do list

Choose a programme and subscribe online, or tell us what you need help with and we’ll talk it through first.

Contact Us

Tell us what you need help with

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