Review removal, review replies, Google Business Profile management and personal information removal, handled by a London-based specialist for businesses across the UK. Every engagement starts with a free assessment and a clear, fixed quote.
Reputation management is the work of taking care of what people find about your business online: the reviews on your Google Business Profile and Trustpilot page, the replies customers read before they contact you, and the personal data sitting in public search results. We do four things within that, each with its own page, process and price.
We assess a review against Google's policies and, where there are reasonable grounds, prepare and submit an evidence-led report. Google decides each report; we tell you honestly how strong the grounds look before you spend anything.
From £197 per review, free assessment first
About google review removalWe flag reviews that break Trustpilot's rules through its Content Integrity process, with the fee quoted before any work begins. A removed review can be appealed by the reviewer within six months, so no Trustpilot removal is permanent.
From £169 per review, free assessment first
About trustpilot review removalMonthly programmes that monitor your reviews, reply to your customers professionally, alert you to problems and keep your profile in good order. Review replies are handled for you as part of the programme.
From £99 per month
About google business profile managementWe pursue the removal of your personal data from search results and the pages that publish it, using platform removal routes and, where they apply, UK data protection law.
Scoped and quoted after a free assessment
About personal information removalNot every problem needs all four. The free assessment tells you which, if any, applies to your situation, what it would cost, and what the realistic alternatives are if the answer is none.
Most of our clients run small UK businesses: trades, clinics, hospitality, professional practices and online sellers. They come to us when a review, a rating or a search result is costing them enquiries, when replying to customers keeps slipping down the to-do list, or when personal information has appeared somewhere it should not be.
We work remotely with businesses across the UK, and we keep the process simple. You send the details, we assess them free of charge, and you decide what happens next.
The same four steps apply whether you need one review challenged or ongoing cover for your profile.
Send the review link, profile URL or search result and a short explanation. We check it against the relevant platform rules or legal routes and tell you honestly what is possible, including when the answer is that nothing can be done.
If there is work worth doing, you get a defined scope and price before anything starts. Nothing moves until you approve it, and there is no obligation to proceed.
We prepare the reports, replies or removal requests as agreed and keep you informed as the platform or publisher responds, including when a report is declined.
Where the situation calls for continuous support, the monthly programmes below handle monitoring, replies and alerting. Serious problems involving several damaging results get their own scope and quote.
Reputation work is usually quoted behind a sales call. We publish our prices so you can tell quickly whether we fit your budget, and every quote is confirmed before any paid work begins.
£99 / month
A simple, reliable starting point for small businesses.
Includes:
No removal request included. Monitoring and flagging only.
£299 / month
Ongoing reputation support with one eligible Google review removal request included in the price each month.
Includes:
Most Popular
£399 / month
Our most popular programme, with local search work for your Google profile.
Includes:
Individual Google review removal starts from £197 per review and Trustpilot review removal from £169 per review. The assessment is free and the fee is quoted before any work begins. Profiles with several reviews to challenge are quoted as one job.
A standalone monitoring programme at £499 per month for businesses that want ongoing watch across Google, Trustpilot, Yelp, TripAdvisor, Booking.com and Facebook, with automatic appeals submitted for eligible content we identify.
Removal requests beyond the one included in Growth or Protect, removal work for Essential subscribers, and work outside a monthly programme are charged separately, with the fee confirmed before work begins. You can subscribe to a monthly programme on the Google Business Profile management page.
We do not write fake reviews or pay for them. The DMCC Act 2024 bans fake reviews and reviews written for a concealed incentive, and the platforms remove businesses that try it.
We do not promise to remove genuine criticism. A harsh review that follows the platform's rules usually stays up. What we can do is check whether it actually breaks a rule and help you answer it publicly in a way future customers will read fairly.
We do not promise removals or rankings either. The platform makes the final decision on every report, so no provider can honestly guarantee an outcome. What you get from us is an honest assessment, a fair price and a clear account of what happened.
Four services: Google review removal, Trustpilot review removal, Google Business Profile management (which includes replying to your reviews) and personal information removal. Most engagements start with the one that matches the problem and add others if the free assessment shows they are needed.
Review removal starts from £197 per review on Google and £169 per review on Trustpilot, quoted before any work begins. Monthly programmes run from £99 to £399, and the Reputation Defence monitoring programme is £499 per month. One eligible Google review removal request is included in the Growth and Protect programme prices; requests beyond that are charged separately, with the fee confirmed before work begins. Larger problems, such as several damaging search results, are scoped and quoted individually.
No. Google and Trustpilot make the final decision on every report, and even a well-supported one can be declined. Our removal work has a very high review removal success rate, but no honest provider can promise an outcome. We tell you what we think of the grounds before you pay anything.
No. A genuine review that follows the platform's rules normally stays up, and we will say so at the free assessment stage. If you want, we can help you prepare a calm public reply instead. Pressuring reviewers or offering incentives to change a review breaks platform rules, and fake reviews are banned under the DMCC Act 2024.
That is the platform's call. Trustpilot reports typically take around 28 days, sometimes as little as 14. Google does not publish fixed timescales, and complex cases can take longer. We explain what to expect for your specific case before work starts.
Yes. We are London-based and work with businesses across the UK. Nearly everything we do is handled remotely: you send the details, we do the work, and you get a report of what happened.
No. Buying reviews breaks the rules on Google and Trustpilot, and the DMCC Act 2024 now bans fake reviews and reviews written for a concealed incentive in UK law. We build reputation the way the platforms intend: genuine feedback, professional replies, and removal requests where a rule has actually been broken.
Request the free assessment through the form on this page. Include the review link, profile URL or search result you are concerned about, plus a short explanation of what happened. You will get an honest read on your options and, where there is work worth doing, a fixed quote.
Send us the review, profile or search result you are concerned about. The assessment is free, and you will get an honest answer about your options and their cost before you decide what to do.
Request my free assessmentTell us what you’re seeing: the review, profile or search result, and a short explanation. We’ll assess it free of charge and reply with your options and any costs before you decide anything.
